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Congratulations, you've got an order through your online store? Was it for a product that has drop shipping enabled?If you did, you need to Login to the dashboard and click the "Orders" Link.
You shou... |
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Ordering any product through dropshirt.com.au is considered to be a wholesale transaction. And ordering at wholesale prices is restricted to specific users.
If you want to order samples, first you nee... |
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We believe, that all the products we sell are Fair Trade Self Certified. This is based on the information supplied to us, from the brands themselves. Please have a read of the information below. If yo... |
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If you navigate to our products page you will find links to each of the individual products.
Use the links that are highlighted below. These pages have all the information, including colours & siz... |
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First orders
When you submit an order, the system creates an invoice that you can use for payment.
If this is your first order, we recommend you wait for us to contact you before making payment, as we... |
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Please be aware that the drop-shipping model does not usually work towards deadlines.
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All production and returns are handled by our fulfilment company (TSPA) - if an order is wrong or faulty we will replace the item.
The following is our recommended guidelines for handling returns.
Ret... |
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As stated on our products page, our turnaround time is 3-7 working days for production of non bulk orders (bulk = 5+ items in a single order) + Australia Post shipping time. The production time does n... |
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Yes you can! See our Non-Core Products and prices Here
This is how it works.
Different Colours
If you did want another colour, not listed, you can still get it, just order it. Simply place your order ... |
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If you have products that you want us to drop ship, the best practice put them in a separate category. For example T-Shirts. Even if it is just temporary until you have "Enabled" them in the dashboard... |
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For the average user of dropshirt, NO the system does not "fully" automate ordering.
IE, totally hands off automation.
It is however, when it's set up right, just a one click process. Not that hard. S... |
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Why are some orders still open while others have been fulfilled?
The biggest problem we face is not knowing what volume of orders will come through, in any given day.
This can cause issues with the s... |
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A typical faulty for us is:
You printed the design on the wrong colour
You printed the wrong design on the shirt
You sent my order to the wrong address
Here is a list of possible issues and how we h... |
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We ship all parcels using Australia Post Pre-paid satchels.
Regular Post
Express Post
Why do you only use Australia Post prepaid sat |
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