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RE: Stock Availability and our In-house Inventory Levels

Solution

Why are some orders still open while others have been fulfilled?

The biggest problem we face is not knowing what volume of orders will come through, in any given day.

This can cause issues with the stock we hold in our warehouse.

If you have orders still sitting 'In Production' while other have been 'Shipped', then the reason will most likely be that we ran out of that style/colour/size and are waiting for more stock to arrive.

We do try to keep a decent amount of blacks and whites on the shelf at any one time and try to despatch within 3 days if we have it.

But, as we can not predict what orders will flow in each day this can be tricky to stick to the 3 days if the orders unexpectedly increase.

It can certainly happen that we get a big run of a particular colour and/or size and we run out immediately. Generally, we fulfil what we can immediately and then leave the rest for when new stock arrives.

When stock does arrive we print these orders immediately and despatch. This will still usually be within our 7 working day maximum turnaround time that we state on our products page.

The Worst Case

Please Note: The worst case can happen. Not often, but it certainly can.

The worst case: is when we run out of something that needs to be ordered in, and then, when we receive the delivery, the order is wrong, switched, or missing urgent items. This is where we have to re-order AGAIN!

Things to Remember

1. If we have an item in stock (regardless of colour) we print and ship it within 3 working days. It is just more likely we will have whites and blacks it stock, as these are what we hold the most of in-house.

2. If the order is large with lots of different items/style. It is more likely that we will NOT have everything in stock. In a perfect world, this would NOT be the case.

3. Please manage your customer's expectations. Our shipping times are 3-7 working days. As you have just read things can happen and often do at the worst possible moment.

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Article details

Article ID:	75
Category:	Ordering in the Dashboard
Rating (Votes):	(14)

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