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Making Changes to Orders - Can I Change My Order?

Solution

**Once an order is printed it can not be changed.

Order Status: Processing

If your order is marked as "Is Processing", then Yes! We can change your order. (This feature will soon be available in the dashboard.) In the mean time the following applies:

A. Changes such as garment colour and size, can be done.

Email us, with your Order number, and we will make the change

B. Change of Product. Product changes usually mean design change

if we try to change the order on our end, we have to change not only the artwork, but, the mockup itself
leaving these changes up to us could mean errors occur
it also adds time, waiting for us to update the order, and for you to double check it has been done correctly
the easiest and cleanest way, is to cancel the order, and resubmit it.

If you are using an integration the best way is to update the order in your shop, and then request (via support) to cancel our order number and to reset you original order in the dashboard. So, you can then re-submit the order again.

Order status: With Production

If your order is marked as "In Production" any changes to an order, at this time, increases the probability of an error occurring.

You won't be able to change it in the dashboard. And sometimes requesting a change via support is not always possible either.

Sometimes it can be done and sometimes not. It's 100% at our Production Manager's discretion, and how far down the production line the order is. Sometimes orders can be printed that same day.

Some further details:

A. Changes such as garment colour and size:

Email us, with your Order number, and we will make the change. No promises but this may be possible, as long as the item has not already been ordered, such as a non core item
as long as you are not changing designs

B. Change of product = change of design

The only way this works cleanly and error free, is if you cancel the order, and resubmit it.Send a request via support.

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Article details

Article ID:	83
Category:	Knowledgebase
Rating (Votes):	(14)

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